Customer Onboarding Apprentice (Allocations & Lettings)

  • Apprenticeship Reference: 1348853313-2
  • Date Posted: 6 June 2024
  • Apprentice Employer: Grand Union
  • Location: Milton Keynes, Buckinghamshire
  • Remote Working: Some remote working possible
  • Apprentice Pay: £20,000
  • Apprenticeship Sector: Administration, Health and Safety, Project Management
  • Apprenticeship Type: Permanent
  • Work Hours: Full Time

About this Apprenticeship

Customer Onboarding Apprentice (Allocations & Lettings)


Milton Keynes

Full Time

As a Customer Onboarding Apprentice, you'll help the team welcome customers into their new homes. You'll gain a broad understanding of housing management, work closely with our Onboarding Team Leader, and gain hands-on experience in our Empty Homes department.

At the end of your apprenticeship, you may have the opportunity to transition into a Customer Onboarding Coordinator or explore other opportunities with the new skill set and experience you've gained

Qualification - Level 3 Housing & Property Management

Duration - 18 months

Provider - Learning Curve Group

Location - Blend of office and remote working

Learning time - 6hrs per week off the job learning (1 day a week) with the

training provider.

The remainder of your week will be spent in the role either at our stylish Milton Keynes office (2 days minimum) or working from home once you've settled into the role.

What you'll be doing

  • Understand our organisational principles, priorities, values, corporate strategy, and services.

  • Learn core organisational policies: code of conduct, risk management, personal safety, equality, diversity, and safeguarding.

  • Gain knowledge of tenancy types and processes for agreements and ending tenancies.

  • Study housing law and codes of practice, including key Acts.

  • Apply professional, non-judgemental customer service skills with quality and accuracy.

  • Understand landlord duties for repairs, maintenance, and Decent Home standards.

  • Collaborate with the Void Works team and wider business to meet targets.

  • Communicate promptly and professionally with colleagues and customers.

  • Perform duties independently, including property viewings.

  • Proactively solve problems and identify improvement areas.

  • Shadow other teams to support your learning for the qualification.

No prior experience is needed for this role, just a willingness to learn and a passion for exceptional customer service

We've attached a job description to help you understand what the role will involve - be sure to check it out before applying!

What we're looking for

  • Accountability and integrity

  • IT skills (Word, Excel, Teams)

  • Positive attitude and resilience

  • Outcome-focused

  • Flexibility and adaptability

  • Team player

  • Commitment to personal growth

  • Customer service and communication skills

  • Attention to detail and organisational skills

  • Relationship-building

You'll need to have GCSE grade A-C or 4-9 points in both English and Maths. If you don't have this don't worry, we will support you to complete Level 2 English and Maths prior to your end-point assessment

Perks of working at Grand Union

  • Annual leave of 25 days, rising to 30 days after 5 years of service
  • Generous pension scheme - employer contribution up to 10%.
  • Extra day's leave for no sickness absence in the financial year.
  • Christmas week off (no need to use your annual leave allowance!)
  • Opportunity to buy/sell annual leave.
  • Enhanced maternity, paternity, and adoption leave.
  • Paid emergency and compassionate leave.
  • Life assurance (2x salary).
  • Generous sick pay.
  • Free annual flu jabs.
  • Paid qualification.
  • Plus more - check out the full list of benefits in the attached document!

Important Information

We do not provide visa sponsorship; you must be eligible to work in the UK, reside in the UK for the duration of your employment and provide Right to Work evidence.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Closing date: 13 June 2024

Phone screening: 17 June 2024

Assessment day:19 June 2024