Customer Service Apprenticeship

  • Apprenticeship Reference: 1318665239-2
  • Date Posted: 8 May 2024
  • Apprentice Employer: Lloyd Recruitment - East Grinstead
  • Location: East Grinstead, Sussex
  • Apprentice Pay: On Application
  • Apprenticeship Sector: Customer Service, Social care
  • Apprenticeship Type: Permanent

About this Apprenticeship

Are you looking to kickstart your career in an office setting, gain a qualification and also earn a competitive salary? If the answer is yes, then we'd love to hear from you!

Lloyd Recruitment Services are pleased to be working with a reputable business in the East Grinstead area who are currently in search of customer service professionals to undertake a level 2 Customer Service Practitioner apprenticeship.

What's in it for you?

  • Salary of 18,500 rising to 25,000 after successful completion
  • 25 days holiday plus bank holiday
  • A generous contributory pension scheme
  • Free parking onsite
  • Discounts at a number of retailers
  • Hybrid working - 3 days office and 2 WFH

The role:

  • Whilst undertaking a Level 2 Customer Service Practitioner apprenticeship programme which will be for a minimum of 12 months (plus a 3-month end placement assessment)
  • Handle customer enquiries via telephone and email
  • Resolve customer complaints to the required standards
  • Provide an exceptional level of customer service
  • You will promote a wide range of services and products, ensuring compliance with all standards
  • You will do this by taking inbound calls, making outbound calls, email, Webchat, and social media if required

Key requirements:

  • You must be educated to level 4 English and Maths and can demonstrate a confident, empathetic, and passionate approach to customer service
  • You will have good communication skills, both written and verbal, and the ability to adapt to new systems, changes and procedures as required
  • Some exposure to a customer service environment (retail, hospitality, office) would be advantageous but is not essential as full training and support in provided
  • Strong work ethic with excellent time keeping

Essential criteria:

  • Good communication skills, both verbal and written
  • Ability to demonstrate a confident, empathetic, and passionate approach to customer service
  • Ability to adapt to new systems/changes/procedures as required

Additional info:

  • The role is for 35 hours per week Monday to Friday - shifts vary between 8:30-18:00pm
  • Although this role is based in East Grinstead, it will be a mixture of home / office
  • We are looking at a start date of 8th July 2024. Due to the training programme should you be successful at the interview stage, we would request that you do not book annual leave during your first 4 weeks of employment

Refer a friend and earn up to 500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of 500. Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.