Are you looking to kickstart your career in an office setting, gain a qualification and also earn a competitive salary? If the answer is yes, then we'd love to hear from you!
Lloyd Recruitment Services are pleased to be working with a reputable business in the East Grinstead area who are currently in search of customer service professionals to undertake a Customer Service apprenticeship.
What's in it for you as a Customer Service Apprentice?
- Salary of 19,500 rising to 27,000 after successful completion
- 25 days holiday plus bank holiday
- A generous contributory pension scheme
- Free parking onsite
- Discounts at a number of retailers
The role for Customer Service Apprenticeship:
- Undertaking a Level 2 Customer Service Practitioner apprenticeship programme which will be for a minimum of 12 months (plus a 3-month end placement assessment)
- Handle customer enquiries via telephone and email
- Resolve customer complaints to the required standards
- Provide an exceptional level of customer service
- You will promote a wide range of services and products, ensuring compliance with all standards
- You will do this by taking inbound calls, making outbound calls, email, Webchat, and social media if required
Key requirements:
- You must be educated to level 4 English and Maths and can demonstrate a confident, empathetic, and passionate approach to customer service
- You will have good communication skills, both written and verbal, and the ability to adapt to new systems, changes and procedures as required
- Some exposure to a customer service environment (retail, hospitality, office) would be advantageous but is not essential as full training and support in provided
- Strong work ethic with excellent time keeping
Essential criteria:
- Good communication skills, both verbal and written
- Ability to demonstrate a confident, empathetic, and passionate approach to customer service
- Ability to adapt to new systems/changes/procedures as required
Additional info:
- The role is for 35 hours per week Monday to Friday - shifts vary between 8:30 - 18:00
- Although this role is based in East Grinstead
- We are looking at a start date of 16th March
- Six positions available - you will all start together and train together with a great buddy system
Extra info:
- Refer a friend and earn up to 500 (see website for details)
- Due to high application volumes, only shortlisted candidates will be contacted. If you don't hear back within 5 days, please assume you have not been successful
- By applying, you accept Lloyd Recruitment Services' Privacy and GDPR Policy (see website)
Lloyd Recruitment Services are acting as an employment agency for this vacancy and are an equal opportunities employer.
