1st Line IT Support Apprentice

  • Apprenticeship Reference: 1309897487-2
  • Date Posted: 1 May 2024
  • Apprentice Employer: Randstad Delivery
  • Location: Desborough, Northamptonshire
  • Apprentice Pay: On Application
  • Apprenticeship Sector: Digital, Driving, Information Technology
  • Apprenticeship Type: Permanent
  • Work Hours: Full Time

About this Apprenticeship

Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team.


Job Title: 1st Line IT Support Apprentice
Pay: 23,000 per annum
18 Month Apprenticeship with a view of a full-time permanent position upon completion
Hours: Monday - Friday 09:00am - 17:30pm

Location - Kettering

Level 3 IT Solutions Technician standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided.

Main Duties include:

    • To assist in the maintenance of the company's ICT network & systems
    • Logging customer support calls
    • Providing Support for Windows 10 & Micosoft Applications
    • Manage & support digital service desk calls
    • Monitor digital service desk queues incluiding Email inbox
    • Manage & audit mobile devices
    • Troubleshoot end user devices
    • Network support
    • Repairing desktop PC faults
    • Network servicing

Qualifications and Key Skills:

  • Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable
  • Good communication skills
  • An interest/passion it IT/computing
  • Self-motivated, professional and enthusiastic

If you are interested in the role and believe this is something for you please click apply with CV below.


Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.