IT Support Apprentice
Do you have a passion for technology? Are you ready to turn your hobby into a career?
This is an exciting opportunity to gain hands-on experience in IT support, working with a well-established IT service provider in the West Midlands.
Location: Droitwich, West Midlands - The role is full time office based
Salary: From 15,000 per year
Hours: Monday - Friday, 8:30 AM - 5:00 PM (37.5 hours per week)
Apprenticeship length - 18 months, with 80% of learning achieved on the job, for optimum productivity.
About the Company
Our client is a leading IT support and service provider based in Elmley Lovett, delivering bespoke IT solutions to small and medium-sized businesses across the region.
About the Role
As an IT Support Apprentice, you will join a dynamic and supportive team, developing essential IT skills while working on real-world projects. Your key responsibilities will include:
- Providing technical support for IT and EPOS systems
- Assisting in customer projects and IT service activities
- Handling helpdesk calls and emails, ensuring timely responses
- Managing and resolving first-line support queries
- Gaining experience in networking, security, and cloud services
What We're Looking For
- GCSE Grade C/4 or above in Maths & English (or equivalent)
- GCSE, BTEC, or A Level in ICT (preferred) OR hands-on experience with IT systems
- A passionate, motivated individual eager to build a career in IT
- Strong problem-solving skills and a willingness to learn
- Excellent communication and customer service skills
- An inquisitive and can-do attitude
Training & Development
You will complete a Level 3 Information Communications Technician Apprenticeship, covering:
- Computer Fundamentals & Security - Hardware, software, and cybersecurity basics
- Networking & Cloud Services - Key networking concepts and cloud computing
- Communication in IT Support - Developing effective technical support skills
This apprenticeship offers blended learning, combining online training with practical workplace experience, setting you up for a successful IT career.
Key Outcomes from Information Communication Technician Level 3
Those who complete the Information Communication Technician Apprenticeship will gain an understanding of how to do the following:
- Install software upgrades
- Test and evaluate system performance
- Use system data to identify solutions
- Escalate problems in line with procedures
- Use basic scripting to execute tasks
- Carry out routine system maintenance checks
- Follow the necessary security procedures
Why Join Us?
- Salary from 15,000 per year
- On-the-job training and career growth opportunities
- Supportive and experienced team
Important: Candidates must be able to reliably commute to Elmley Lovett (Droitwich, WR9 0PT) or be willing to relocate. Due to the location of the office, public transport is limited
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