Multi Skilled Technician

  • Apprenticeship Reference: 1322018600-2
  • Date Posted: 11 May 2024
  • Apprentice Employer: Trident Group
  • Location: City, Birmingham
  • Apprentice Pay: On Application
  • Apprenticeship Sector: Real Estate & Property, Commercial & QS, Health and Safety, Project Management, Social care
  • Apprenticeship Type: Permanent
  • Work Hours: Full Time

About this Apprenticeship

VRF 46855

Multi Skilled Technician


£30,000 per annum- increases to £31,000 after 12 months

37.5 hours per week


About the role

We are looking for a skilled Technician with expertise in two areas to join our team and provide enhanced repairs and maintenance services to both voids and day-to-day repairs. The successful candidate will be responsible for ensuring that all repairs and maintenance jobs, whether to occupied or void properties, are carried out within their specific trade or area of competence.

Key Responsibilities:

  • Plan and prioritise workloads effectively, considering priorities and customer needs, completion dates, timescales, and the order of works
  • Attend pre-arranged responsive repair appointments, either completing the work or arranging follow on appointments with customers to make necessary access arrangements
  • Carry out emergency works out-of-hours, ensuring they are carried out efficiently and effectively
  • Maintain company vehicles and allocated plant, tools, and equipment, carrying out regular checks and reporting any maintenance or repair issues
  • Communicate effectively with supervisory, administration, and management teams, including the adequate passing on of information, concerns, and problems regarding any works undertaken
  • Maintain a professional and courteous manner when dealing with customers and always present a presentable and professional image
  • Maintain good relations with internal and external customers and attend team meetings
  • Promote and monitor the requirements of equality and diversity and maintain all aspects of confidentiality

Key Skills:

  • Ability to work unsupervised and act on own initiative
  • Clear commitment to providing customer-centred services and continuously improving
  • Understanding of legislation in maintenance and property management
  • Effective diary management and ability to work to deadlines
  • Strong interpersonal skills to enable effective liaison with internal and external clients
  • Ability to prioritise and act on own initiative
  • Computer literacy
  • Financial and commercial awareness
  • People and self-development


  • Achieving results
  • Decision making
  • Problem solving and innovation
  • Flexibility and managing change
  • Communication
  • Working with customers individually and in groups
  • Leadership
  • Managing diversity

The benefits;

  • 34 days annual leave, plus the option to purchase up to 5 additional days
  • Birthday leave
  • New Home leave
  • Life assurance (3 x salary)
  • Employee Assistance programme
  • Employee Wellbeing programme
  • Flexible Working options

About You

Skilled in two areas related to repairs and maintenance services such as

  • Electrical
  • Plumbing
  • Carpentry
  • Plastering
  • Glazing
  • locksmithing

If you have the required skills and qualifications and are passionate about delivering high-quality repairs and maintenance services, we want to hear from you. Please send your CV and a cover letter outlining your suitability for the role.

About Us

Trident Group has over 60 years experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.

The Group consists of;

  • Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
  • Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.

Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.

We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.

As a Disability Confident Committed Employer, we have committed to:

  • ensure our recruitment process is inclusive and accessible
  • communicating and promoting vacancies
  • offering an interview to disabled people
  • anticipating and providing reasonable adjustments as required
  • supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
  • at least one activity that will make a difference for disabled people


All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).