Graduate or School Leaver

  • Apprenticeship Reference: 1341035623-2
  • Date Posted: 30 May 2024
  • Apprentice Employer: Lloyd Recruitment - East Grinstead
  • Location: East Grinstead, Sussex
  • Remote Working: Some remote working possible
  • Apprentice Pay: On Application
  • Apprenticeship Sector: Customer Service, Social care
  • Apprenticeship Type: Contract

About this Apprenticeship

Are you a recent graduate or school leaver looking for your first office job? Do you want to kickstart your career in an office setting, gain a qualification, and earn a competitive salary? If yes, then we'd love to hear from you!

Or perhaps you have been working in retail or hospitality and are looking to get your weekends back! This may be the role for you! Multiple positions are available, so get in touch NOW!

Lloyd Recruitment Services is pleased to work with a reputable business in the East Grinstead area currently seeking entry-level customer service professionals for a Level 2 Customer Service Practitioner apprenticeship.

What's in it for you?

  • Salary: 18,500, rising to 26,000 after successful completion
  • Holidays: 25 days plus bank holidays
  • Pension: Generous contributory scheme
  • Perks: Free onsite parking, discounts at various retailers
  • Work Setup: Hybrid working - 3 days in the office and 2 days working from home


The Role:

  • Apprenticeship: Level 2 Customer Service Practitioner programme lasting a minimum of 12 months (plus a 3-month end placement assessment)


Responsibilities:

  • Handle customer enquiries via telephone and email
  • Resolve customer complaints to required standards
  • Provide an exceptional level of customer service
  • Promote a wide range of services and products, ensuring compliance with all standards
  • Engage in inbound and outbound calls, emails, Webchat, and social media as needed


Key Requirements:

  • Confident, empathetic, and passionate approach to customer service
  • Good communication skills, both written and verbal
  • Ability to adapt to new systems, changes, and procedures as required
  • Experience: Exposure to a customer service environment (retail, hospitality, office) is advantageous but not essential as full training and support are provided
  • Attributes: Strong work ethic and excellent timekeeping


Essential Criteria:

  • Education: Level 4 or above in English and Maths
  • Good communication skills, both verbal and written
  • Ability to demonstrate a confident, empathetic, and passionate approach to customer service
  • Ability to adapt to new systems, changes, and procedures as required


Additional Info:

  • Hours: 35 hours per week, Monday to Friday - shifts vary between 8:30 am and 6:00 pm
  • Location: Based in East Grinstead, with a mixture of home and office work
  • Start Date: 8th July 2024

Refer a friend and earn up to 500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of 500. Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.