People Helpdesk Advisor

  • Apprenticeship Reference: 1348855657-2
  • Date Posted: 6 June 2024
  • Apprentice Employer: 4K Consulting Ltd
  • Location: Coventry, Warwickshire
  • Apprentice Pay: On Application
  • Apprenticeship Sector: Human Resources
  • Apprenticeship Type: Permanent
  • Work Hours: Full Time

About this Apprenticeship

Are you a recent HR Graduate looking for your first post-graduate role? Are you a Contact Centre Advisor looking to join a company who offer great development and long-term career progression opportunities? A Customer Service Advisor who is looking to join a global organisation with flexibility in terms of hours and benefits If so, then read on

What's on offer

  • Good starting salary - 25K rising to 28K after 6 months.
  • 1500 bonus.
  • Great and flexible benefits package inc up to 28 days hols + stats, and major discounts.
  • Flexible working hours - 37.5 week and can work from 07:30 until 18:00.
  • Long-term development and career progression opportunities.

The role

  • Working as part of the People Helpdesk Team dealing with queries from internal colleagues.
  • Dealing with a variety of queries all related to people/ HR.
  • Answering queries via the phone and e-mail.
  • Escalating any queries to relevant Managers/ Teams where required.
  • Using software such as Workday, ticketing and tracking systems.
  • Assisting with updating intranet and FAQ's.

What you need

  • Either a recent degree in Human Resources or similar, or a minimum of 2 years experience within a contact centre role.
  • Must be IT savvy, ideally with Excel.
  • A basic knowledge of HR policies and procedures.
  • Ideally knowledge/ experience of Workday.

If this role sounds of interest to you, please send your CV along with further information as to why you are suitable/ interested.