Payment Support Apprentice

  • Apprenticeship Reference: 1383943194-2
  • Date Posted: 10 July 2024
  • Apprentice Employer: Grand Union
  • Location: Milton Keynes, Buckinghamshire
  • Remote Working: Some remote working possible
  • Apprentice Pay: £22,000
  • Apprenticeship Sector: Banking and Finance, Project Management
  • Apprenticeship Type: Permanent
  • Work Hours: Full Time

About this Apprenticeship

Payment Support Apprentice

£22,000 per annum

Milton Keynes

Fixed Term Contract

Full Time

Start your career journey with a role that's both rewarding and impactful! Join us as a Payment Support Apprentice, where you'll play a vital role in helping customers manage their rent arrears and charges.

This position offers a fantastic opportunity to develop essential skills in communication, accuracy, and teamwork within a supportive environment dedicated to your growth.

Your journey as an Apprentice:

You'll be on a 21-month Fixed Term Contract where you'll learn vital professional skills while undertaking your fully funded Apprenticeship.

Qualification - Level 3 Housing & Property Management

Duration - 21 months

Provider - Learning Curve Group

Location - Blend of office and remote working

Learning time - 6hrs per week off the job learning (1 day a week) with the

training provider.

The remainder of your week will be spent in the role either at our stylish Milton Keynes office (2 days minimum) or working from home once you've settled into the role.

What you'll be doing:

  • Assist customers with inquiries about rent arrears and charges, providing clear and supportive guidance.

  • Proactively reach out to customers to discuss payment options and set up manageable plans.

  • Refer customers to appropriate support services to ensure they receive comprehensive assistance.

  • Process refunds and ensure accurate updates to customer records.

  • Gain knowledge about benefits and entitlements to offer informed advice to customers.

  • Follow established policies and procedures while learning from experienced colleagues.

What we're looking for:

Strong numeracy skills and proficiency in using IT systems effectively.

Attention to detail and a commitment to delivering accurate work.

Previous experience in a customer-facing role

Ability to thrive under deadlines and manage priorities effectively.

Proactive approach to learning and a desire to continuously improve your skills.

You'll need to have GCSE grade A-C (or 4-9 points) in both English and Maths. If you don't have these don't worry - we will support you to complete Level 2 English and Maths prior to your end-point assessment.

Perks of working at Grand Union

  • Annual leave of 25 days, rising to 30 days after 5 years of service

  • Generous pension scheme - employer contribution up to 10%.

  • Extra day's leave for no sickness absence in the financial year.

  • Christmas week off (no need to use your annual leave allowance!)

  • Opportunity to buy/sell annual leave.

  • Enhanced maternity, paternity, and adoption leave.

  • Paid emergency and compassionate leave.

  • Life assurance (2x salary).

  • Generous sick pay.

  • Free annual flu jabs.

  • Paid qualification.

  • Plus more - check out the full list of benefits in the attached document!

Important Information

We do not provide visa sponsorship; you must be eligible to work in the UK, reside in the UK for the duration of your employment and provide Right to Work evidence.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Closing date: 14 July 2024

Phone screening: 18 July 2024

Assessment day: 29 July 2024