Trainee It Support

  • Apprenticeship Reference: 1322018768-2
  • Date Posted: 11 May 2024
  • Apprentice Employer: GK Recruitment
  • Location: Chorley, Lancashire
  • Remote Working: Some remote working possible
  • Apprentice Pay: On Application
  • Apprenticeship Sector: Information Technology, Project Management
  • Apprenticeship Type: Permanent
  • Work Hours: Full Time

About this Apprenticeship

THE MAIN RESPONSIBILITIES

To be the mmain contact via telephone to support and assist pharmacy dispensers with IT problem resolution.

The SOFTWARE is for Pharmacy medicine dispensers

The role will be conducted from their office in Chorley + with some remote work.

The Main Duties & Responsibilities for the Trainee IT Support Analyst

To provide telephone support to the user base utilising remote access tools

Logging and categorising incoming calls and emails within our CRM system

Active involvement in the documenting and updating of our knowledgebase

Raising jobs for Engineers and liaising with them

Taking ownership of incidents and progressing them quickly and efficiently

Documenting issues/problems and raising them to the 2nd line team

Experience and skills required from the or the Trainee IT Support Analyst

Good general IT skills

Problem-solving attitude and aptitude

Good communication skills both written and verbal

Good problem-solving skills

Ability to manage own workload effectively

Excellent time management skills

Attention to detail

An ability to Take Ownership

What We Can Offer to the Trainee IT Support Analyst

Can offer you an excellent salary of 23,700 base salary, plus overtime (average 2,000) plus salary review to 25k basic

Plus + Training and a genuine career path with an additional benefits package

If you are interested in this role, then please APPLY ASAP and we will be in touch with further details