My client who are a leading professional services business are seeking an IT Apprentice to join their IT department.
The IT department works as a team in providing an efficient IT service to all users. The job holder is responsible for providing first line IT support to staff e.g. basic IT diagnosis and fix, undertaking routine maintenance of resources and equipment, support of common software packages used.
The Apprentice will follow an Infrastructure Technician Apprenticeship
The course You will work towards your Comptia A+ through a preferred supplier
Some of the duties will include - To provide first line IT support and to work with other members of the IT department in resolving day to day IT problems, ensuring that all queries are recorded and followed up as necessary.
- To log and maintain calls with both software and hardware maintenance providers ensuring that the calls are responded to in accordance with the IT SLA.
- To carry out installation, maintenance and first line repairs of IT hardware and networks (includes computers, laptops, tablets, telephones, servers etc.)
- To assist with the installation, maintenance and updates of new and current software.
- To carry out daily checks of equipment in the meeting rooms.
- To learn and develop a thorough working and support knowledge of all software products used by the business.
- To undertake any other reasonable duties as required.
The TeamThis is a friendly team with highly experienced practitioners with the ability to provide you with the necessary support to develop your career.
The Candidate
We are looking for a dedicated and hard working individual with good communication skills and a desire to pursue a career in IT support.
INDC
