Trainee Operations Coordinator

  • Apprenticeship Reference: 1282118280-2
  • Date Posted: 31 March 2024
  • Apprentice Employer: Todd Hayes Ltd
  • Location: Great Yarmouth, Norfolk
  • Apprentice Pay: On Application
  • Apprenticeship Sector: Transport & Logistics, Cyber Security, Driving, Health and Safety, Human Resources, Project Management
  • Apprenticeship Type: Permanent
  • Work Hours: Full Time

About this Apprenticeship

Trainee Operations Co-ordinator

Our client, a global freight and logistics organisation based in Great Yarmouth are seeking a Trainee Operations Co-ordinator to join their team.

This is a full-time, permanent position, based in Great Yarmouth, working Monday - Friday, 9:00 - 17:30.

In this role, you will assist and support the Operations team with general administrative duties, whilst also learning all aspects of international freight forwarding. In addition, you will also support the Warehouse function during busy periods or holidays, including use of the forklift and general warehousing duties.


Understand and comply conscientiously with company standards, guidelines and policies, including but not limited to QA, Health & Safety, Aviation Security, Compliance, HMRC Regulations etc.

You are required to operate within:

  • Freight Services QHSE, human resources and standard operating procedures
  • Legal requirements including but not limited to dangerous goods, customs, quarantine and transport security
  • Code of Conduct and Corporate Compliance guidelines
  • Customers policies and procedures

Quality, Health, Safety and Environment

  • Report all hazards, near misses and events immediately
  • Comply with the requirements of PFS QHSE Management System and assist the organization on occasion in times of emergency.
  • Maintain a high standard of work quality through accuracy and efficiency when completing tasks

The Trainee Operations Co-ordinator is responsible and accountable for (but not limited to) the following:

  • Assist with general office administration duties e.g. filing, responding to emails and data entry
  • Deal with client queries, both face-face and on the telephone in a professional manner
  • Begin to learn all aspects of freight forwarding on the job in accordance with training plan
  • Use of inhouse computer systems as well as external software
  • Provide support to the Warehouse when required, including use of the forklift and making collections and deliveries in the Company vehicle.

Skills, Qualifications & Experience

  • Good written and spoken communication skills
  • Good working attitude and time management skills
  • Experience within customer service-based role
  • Competent user of Microsoft packages e.g. Outlook, Excel and Word
  • Certified forklift driver (desirable)
  • Experience working in an office environment (desirable)
  • Full clean UK driving license (desirable)

Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications we receive I'm afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward.

If we can take your application further, we will of course be in touch.

Todd Hayes is acting as an Employment Business in relation to this vacancy.

Todd Hayes Ltd