Trainee Helpdesk Administrator

  • Apprenticeship Reference: 621222695-2
  • Date Posted: 10 June 2022
  • Apprentice Employer: Resource FM
  • Location: Abingdon, Oxfordshire
  • Apprentice Pay: £16,000 to £18,000
  • Apprenticeship Sector: Administration, Health and Safety, Project Management, Social care
  • Apprenticeship Type: Permanent

About this Apprenticeship

Position - Trainee Helpdesk Administrator

Location - Abingdon

Reporting to - Service Delivery Manager

Desired Experience & or Qualifications

• GCSE Qualifications in Maths and English at grade C or above (or equivalent)
• Experience using Microsoft office packages including Word and Excel
• GCSE qualifications in ICT or a Finance/Accounts related discipline at grade C or above (or equivalent)
• Previous employment in an administrative role in an office environment
• Customer Service qualification

Typical Duties

We are seeking a Trainee Helpdesk Administrator to work for a national Facilities Management organisation in Abingdon. The Trainee Programme will provide work experience in the Service Desk function of the business, offering you a flavour of the work involved in this area. Some of the duties you can expect to undertake include:

• Scheduling and allocation of reactive maintenance for directly employed operations teams and / or supply chain
• Programming of minor work & project orders for directly employed operations teams and / or supply chain
• Allocation of servicing orders & issue of service reports to clients on completion
• Making appointments with customers
• Issuing reports to clients for follow on work & recommendations
• Tracking job progress against pre-determined KPI's & updating the database. Challenging & escalating unreasonable delays where necessary
• Reporting back to clients and operational teams on works progress and completion. Requesting extension of target end date on client database when required
• Inputting of goods receipt notes & time sheets into database & filing into archives
• Scanning RAMs & site files, inputting into database & filing into archives
• Creating Purchase Orders as part of the procurement process for materials & sub-contractor orders
• General administration duties as and when required
• Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with the business operational requirements and contractual obligations

Remuneration Package
• Annual salary up £16,000 - £18,000 per annum (subject to skills, qualifications and experience)
• Up to 36 days paid annual leave
• Excellent Company Pension
• Free Life Assurance - 6 times annual salary
• Access to a wide variety of benefits aimed at enhancing your wellbeing including an Employee Assistance and Health and Wellbeing programme
• Training and Development
• Discounted Private Health Care Scheme
• Discounted Gym Membership