Trainee Customer Service

  • Apprenticeship Reference: 632459458-2
  • Date Posted: 21 June 2022
  • Apprentice Employer: Journey Recruitment Ltd
  • Location: Newcastle Upon Tyne
  • Apprentice Pay: £18,525
  • Apprenticeship Sector: Customer Service, Digital, Project Management
  • Apprenticeship Type: Permanent

About this Apprenticeship

Are you a recent college leaver? Are you looking for your first job in an office environment? Then this is a excellent opportunity for you!

Our client is a Leading Digital Healthcare provider looking to add another Entry Level Customer Service to their fantastic team in Newcastle!

Salary: £18,525 per annum

Working hours: Monday - Friday 09:00am - 17:30pm (37.5 hours per week, hybrid working)

Your Responsibilities:

* Arranging medical appointments for clients applying for Life Insurance

* Managing pipeline/workflow allocated by the management team

* General administration duties

* Making telephone calls to/from Instructing Party, Doctors, Hospitals, clients

* Answering the telephone; ensuring that all calls are dealt with professionally

* Scan documents onto company system

* Assist in the training of new staff

* Chasing and uploading reports and blood results

* To assist with the postal duties

Attributes Required:

* Organised and able to work on own initiatives

* Friendly and able to work well within a team

* Good Communication skills

You must have:

* Good Communication skills

* Organised

* Attention to detail

* Team player

**There is no onsite parking so you must travel by public transport