Trainee Customer Leakage Technician

  • Apprenticeship Reference: 1160907045-2
  • Date Posted: 9 November 2023
  • Apprentice Employer: Aqualogic (WC) Ltd
  • Location: Sheffield
  • Apprentice Pay: £25,000
  • Bonus/Benefits: Benefits
  • Apprenticeship Sector: Commercial & QS, Construction, Driving, Health and Safety, Human Resources, Procurement & Supply Chain, Project Management
  • Apprenticeship Type: Permanent

About this Apprenticeship

Trainee Customer Leakage Technician

Up to £25k subject to experience + Vehicle (van), smart phone, associated equipment.

Full Time - 40-hour weeks

Location(s): Positions are being recruited in the following areas: 1 x South Yorkshire Sheffield/Rotherham/Doncaster/Barnsley

Salary up to £25k subject to experience.

Full Time 40-hour weeks

Start Date: January 2024


Aqualogic are the UK leaders in water efficiency and demand management. We offer services to many of the major water utility companies and their customers, providing professional support services assisting to manage water demand and losses.

We are currently looking to recruit trainee customer side leakage technicians for the whole of Yorkshire, no experience required, and full training will be given.

We require enthusiastic, passionate, and talented individuals to join our water efficiency team within our new Yorkshire Water contract.

The successful candidates will be enthusiastic communicators who are able to engage with customers across the spectrum. If you re interested in sustainability, technology and practical working, send in a copy of your CV.


The successful applicant will be given a company van and will be visiting customers homes, looking for possible water leaks within the property.

Full training will be given by both Aqualogic and Yorkshire Water.

As a Customer Leakage Field Technician, your primary responsibility will be to identify and locate water leaks on the customer's side of the water supply system. This crucial role contributes to water conservation efforts and helps customers reduce their water bills and minimize water waste.

Key Responsibilities:

You ll be working for Aqualogic be embedded within the Yorkshire Water customer leakage team, carrying out the following activities:

  • Leak Detection: Utilise leak detection methods and equipment to identify and pinpoint leaks on the customer's side of the water supply system.
  • Inspections: Conduct on-site inspections of residential and commercial properties to assess water leakage and wastage issues as well as taking meter readings.
  • Data Collection: Collect and record data related to water usage, leakage rates, and potential causes of leaks, including plumbing, fixtures, and infrastructure.
  • Customer Communication: Interact with customer in a courteous and professional manner, explaining the nature of leaks, providing recommendations for repair, and educating them on the leak repair process & procedures.
  • Documentation: Maintain detailed records of activities, repair work, and communication with customers, ensuring accurate reporting.
  • Safety Compliance: Adhere to safety protocols and guidelines, ensuring the safety of yourself, colleagues, and customers during fieldwork.
  • Collaboration: Work closely with other field technicians, customer service teams, and management to coordinate efficient responses to customer-side leaks.
  • Weekend Work: Occasional weekend work may be required.


  • Educational: GCSEs including Maths and English
  • Full UK driving licence: essential (a company vehicle will be provided)


  • Driving: Essential
  • Excellent Communicator: Essential
  • Enjoys working with customers: Essential
  • Basic computer literacy


  • Customer service, consultancy or advisory
  • Working within a busy and demanding environment
  • Data collation via an app on a mobile device
  • Customer liaison


  • Competitive package.
  • Opportunities for career advancement within our growing company.
  • Comprehensive training and development programs.
  • Contributing to environmental conservation and sustainable water use.
  • A supportive and collaborative work environment.

Join the team at Aqualogic and play a pivotal role in reducing water wastage, preserving precious resources, and providing valuable assistance to our customers. Apply today for this Trainee Customer Leakage Technician role to make a positive impact on your community and the environment.