Shift Leader

  • Job Reference: 262753526-2
  • Date Posted: 12 April 2021
  • Recruiter: RHL FM & Technical
  • Location: Poole, Dorset
  • Salary: £38,000 to £39,000
  • Sector: Civil Engineering, Health and Safety, Project Management
  • Job Type: Permanent

About this Apprenticeship

Our clients are one of the UK's leading Building Services and Facilities Management contractor. With offices nationally they have an opportunity to work at a prestigious client site based on the south coast.

The Requirements:

To focus on the expected team behaviours for achieving significant results and outcomes for the business, helping the client to maintain its leading edge status within the industry and to build on our reputation with the customer. Ensure adherence to Health and Safety at all times. To be responsive and cooperative and achieve the required tasks set. Be part of a cohesive working team which aims to provide a high level of service to the client.


To carry out Planned Preventative Maintenance (PPM), Reactive Maintenance and extra works/emergencies in accordance with the contract requirements on Electrical Services. Maintain HV/LV AP status for the site.

Key Responsibilities:

To carry out PPM in accordance with set schedules, ensuring engineering standards are maintained in order to maximise the operational effectiveness and reliability of the Plant and associated electrical systems.
Adherence to set engineering standards in accordance with Health and Safety at Work Act (HASAWA) requirements.
To ensure onsite Quality Assurance procedures are adhered to in all respects and to maintain accurate records/documentation associated with the electrical aspects of the PPM and plant.
To respond in a prompt and effective manner to all electrically related reactive maintenance issues, and help desk requests.
Carry out technical surveys of the above services and systems, reporting findings to the Engineering shift manager. Producing list costs of material required for any minor works required.
To co-ordinate initial actions associated with all requests from the client. Dealing with customer enquiries and complaints, reporting actions taken to line management.
Undertake follow up actions required to resolve situational circumstances for which you have been authorised to undertake.
Be an active participant in reviewing existing and implementing new techniques to enhance the service to our Clients.
Electrical fault diagnosis associated with the PPM or Reactive maintenance of the site.
Carry out minor installation work to the above services and systems.
Repair and maintenance of lighting and distribution systems.
To co-ordinate visiting specialist sub-contractors associated with electrical aspects of the PPM schedules. Surveying and accepting new works carried out by specialist sub-contractors.
Carry out duties in accordance with company procedures and the clients' requirements in order to fulfil contractual obligations.
In conjunction with other team members and other locations, establish contingency measures to ensure full services are available during periods of absence. Providing cover where necessary at other sites within a reasonable distance.
Undertake any training that may be required to fulfil duties.
Maintain test equipment and tools associated with your role, ensuring they are fit for purpose at all times.
To comply with any and all instructions given by management. Undertaking any other duties as reasonably requested, which are within your competence and experience.

Skills, Experience and Attributes:

Adhere to a Safe System of Work in all areas that you are required to work.
Make full use of the reporting system for accidents and near misses.
Oversee all maintenance contract activities within the area under your control, ensuring all safety aspects are followed in accordance with site procedures and requirements.
Assist in auditing of systems for which you are responsible, making yourself fully available to attend any external audits.
Carry out regular reviews of the Risk Assessments and Method Statements for the activities associated with your role.
Ensure all PPE issued in relation to your role is maintained in good working order, reporting any deficiencies to management.
Assist the management drive towards a zero accident culture

Core Competencies

Worked in FM/premises/property related industry.
Highly evolved communication/influencing skills at all levels.
Excellent problem solving skills with the ability to provide detailed reports/proposals.
Demonstrable experience of producing and analysing management information and providing innovative solutions for evolving/improving processes.
A sense of urgency in responding to issues.
Demonstrable experience of managing service providers/contractors and internal teams.
Experience of managing client and supplier relationships to maintain and improve service.
Ability to provide effective supervisory skills to the team.
Confidence and commitment to providing a high quality and professional service.
Ability to develop a good understanding of the customers' requirements.
Excellent Customer Service skills - ability to build and maintain rapport.
Excellent written and verbal communication skills.
Ability to priorities works tasks.
Adaptable and flexible in approach to work required.
Effective problem solving skills.
Ability to remain calm under pressure.
Detail conscious.
Results/tasks orientated.Skills


Experience in a similar banking environment with multi-site locations.
Conversant with a wide range of building service systems and equipment.
Sound Electrical and Mechanical knowledge.
Be conversant with current Health and Safety legislation with relevance to safe working practices.
City & Guilds Parts 1 and 2 (Electrical Installation 2360) or recognised equivalent.
17th/18th Edition Institute of Electrical Engineers (I.E.E) Registration or recognised equivalent.
Electrical Apprenticeship - gained within the building maintenance industry.
Experience with similar maintenance duties including fault diagnosis, rectification.
Experience in the Electrical aspects of general building PPM schedules.
Experienced in electrical installation work, plus electrical testing and inspection.


City & Guilds Part 3 (Electrical Installation 2360) or recognised equivalent.
Prior experience with permits to work (Authorised Person Electrical - High Voltage).
Prior experience of Building Management Systems.
Previous work experience in a business critical environment[s].
PASMA/IPAF certified.
Effective communication skills at all levels both orally and using IT platforms.
Experience in computer PPM management systems.
Experience with Uninterruptible Power Supply (UPS).
Supervisory experience for future development.
Proactive approach