39 hours Mon to Thurs 7.45am to 4.15pm, Fri 7.45am to 3.15pm
What will the apprentice be doing?
The role will include various duties with the aim to develop and have more responsibility during your apprenticeship.
General administrative duties including typing correspondence by e-mail and letter
To undertake filing, photocopying/scanning record keeping, photocopying/scanning and distribution of relevant documents.
Using Microsoft Packages, in particular Word and Excel.
Using databases such as E2i and Evalu-8 (training will be provided).
Assisting Payroll with Timesheet administration and queries.
Assisting the Sales team with processing of quotes.
Assisting the Sales team with any digital marketing initiatives (posting company updates on Linkedin, supporting a third party company to make improvements to the website).
To deal courteously and efficiently with all visitors.
Answering the telephone in a professional manner and dealing with enquiries.
Responsible for co-ordinating the post.
Providing refreshments for visitors when required.
Inputting data onto internal systems with a high level of accuracy.
Dealing with stationery/stock levels and reordering as and when appropriate.
Assisting all members of the team as and when required.
Dealing with requests for information.
Ensure that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality.
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
- Attend and be punctual for all induction session, lessons, work-based training/support sessions.
- Complete all required assignments by the required timeline.
- Build up your portfolio of evidence on-going.
- Access support from tutor/assessor/manager as and when required
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
What qualification will be achieved:
Overview of Customer Service Level 2 Apprenticeship Standard
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.
The standard covers the following:
- Knowing your customers
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Your role and responsibility
- Customer experience
- Product and service knowledge
- Interpersonal skills
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
Behaviours / Attitude
- Developing self
- Being open to feedback
- Team working
- Equality treating all customers as individuals
- Presentation dress code, professional language
- Right first time
You will complete an End Point Assessment this will involve the following:
- Practical Observation
- Professional Discussion
Functional Skills: Level 1 and then L2 in Maths and English (Exemptions may apply if Grade A C GCSE, Functional/Key Skills Level 1 or 2 has been achieved.
You are given one day per week as time off to study; you will attend classes face to face and via Teams at Kirklees College in Huddersfield. The study day is a Wednesday.