IT Support Apprenticeship

Job Description

We are WhiteHat, the tech startup matching young people to the best career-focused apprenticeships on offer. The vacancy you are looking at is for two IT Support Apprentices at Improbable.

As an Improbable helpdesk engineer based at our headquarters in London, you’ll work in a dynamic environment across a variety of desktop, server and cloud-based systems that enable us to operate globally 24/7.

The company

Improbable’s mission is to make new realities possible. We believe New Realities will transform entertainment, become the basis for how people make critical decisions and have profound future impacts that are currently unknown.

Full description

Location: the nearest station is Farringdon underground, London.

Full job description (including responsibilities)

People Administration

  • Drafting contracts for new joiners and sending out background checks.
  • Additional admin for new joiners including scanning documents, liaising with IT and business operations to onboard a new joiner and uploading their information onto the people platform.
  • Liaising with the new joiner and being a point of contact when they start for their onboarding.
  • Oversight of the probation process, scheduling meetings and preparing managers.
  • Support the People team with all People processes including maternity, paternity, flexible working, return to work, disciplinary and grievance matters.
  • Provide support for the mobility leave, including booking travel, helping with conference logistics and support on visa compliance checking.
  • Provide assistance in scheduling interviews.People Support
  • Support the People Team with the monthly induction events for new recruits including setting up of team sessions, greeting new joiners and supporting the overall onboarding process.
  • Support the People Team with the coordination of any training, including the arrangement of materials, equipment and sending invites.
  • Understand all key People policies and be able to provide basic support and advice on these policies, escalate queries to the People Partners or Head of the People Team when required. Key policies include; performance, attendance, sickness absence, family policies, disciplinary and grievances.
  • Support the People team with ad hoc events such as weekly town hall, manager monthly meetings and social events.
  • Data analysis from our people platform. Running reports and supporting on ad hoc data requests.

Hours are 9 am to 6 pm, Mondays through Fridays.

Training and future prospects

IT User Skills - Advanced level 3 training with WhiteHat. A full-time opportunity may be available if the candidate excels in the role.

Skills required

We’re looking for people with great communication skills, an eagerness to help others, a passion for IT and a zest for learning. But most importantly, we’re looking for potential!The following skills & experiences are nice-to-haves:

  • Experience in a customer service role
  • Basic scripting/automation
  • Windows OS X/Linux experience
  • Networking/web basics

Grades required

  • GCSE Mathematics grade C-A* (or 4-9) or level 2 functional skill.
  • GCSE English (Literature or Language) grade C- A* (or 4-9) or level 2 functional skill.
  • You will also have good knowledge of IT, including all Microsoft packages, Google doc/sheets.
  • Ideally, we are looking for recent school leavers and nongraduates for the role.

* You’re not just applying for a role with this employer, you are applying to be a WhiteHat apprentice, and we will be with you every step of your apprenticeship journey. WhiteHat specialises in bringing young people age 16+ together with top companies from around the greater London area. Our goal is to help our learners on their apprenticeship journey as they begin their career paths within the world of business.