Distributed Support Apprentice

  • Apprenticeship Reference: 574024613-2
  • Date Posted: 25 April 2022
  • Apprentice Employer: SCC
  • Location: Baillieston, Lanarkshire
  • Apprentice Pay: £15,000 to £16,500
  • Apprenticeship Sector: Engineering, Civil Engineering, Cyber Security, Health and Safety, Project Management
  • Apprenticeship Type: Permanent

About this Apprenticeship

SCC - Specialist Computer Centres is the leading IT services organisation in Europe.

We have been established for over 40 years and have a turnover in excess of £3 billion.

Our business continues to grow creating a real career opportunity for a Distributed Support Apprentice based in Glasgow.

Your role would be to be part of an ever growing and exciting IT company on the wave of change.

SCC will support your journey by providing Mentoring and customer training alongside industry recognised Accreditations on Manufactures such as IBM, HP, DELL etc.

Development potential to be fast tracked to higher level Engineering grades with potential opportunities in the future to move into other roles within SCC.

We require passion, determination, resilience, communication, willingness to learn, and the ability to work autonomously.

You will in due course attend customer sites to provide support of IT hardware and software product failures in the field and would travel around in a company supplied vehicle to execute repairs and fixes within the required Service Level Agreements we have for our customers.

Main Duties of the Job:
Main responsibilities.

• Ensure all Apprentice assignments and SCC training is completed relevant to development requirements.
• Attend Training classes
• To diagnose, replace and repair a variety of PC products both hardware and software based in the field.
• Assist other engineers in the delivery of service to our customers.
• Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer's requirements.
• Complete part movements (RMA generation & physical movement) in a timely manner.
• Work a certain amount of overtime when required to do so.
• Must be able to embrace new technologies and adapt to change.
• Carry out any other reasonable work as requested by your line management
• Represent SCC in a professional and positive manner at all times
• Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
• Must be professional and presentable at all times.
• Must have full UK driving Licence where required to perform the role.
• Respond to any requests for information from your line management in a timely manner
• Adhere to Health and Safety Regulations

Skills, Clearances, Knowledge and Experience:• Interest of PC, Laptop, Printer & associated peripherals operation
• Key Clients specific procedures
• Apprentice ICT Level 3 or similar


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