Customer Service Manager

  • Apprenticeship Reference: 671176924-2
  • Date Posted: 29 July 2022
  • Apprentice Employer: Solus Accident Repair Centres
  • Location: Bournemouth, Dorset
  • Apprentice Pay: £30,000 to £35,000
  • Bonus/Benefits: bonus and overtime
  • Apprenticeship Sector: Customer Service
  • Apprenticeship Type: Permanent

About this Apprenticeship

Overview

Are you able to mentor and lead a team with focus on the customer and what matters to them, while promoting Solus & Aviva values, principles and goals at one of our award-winning sites?

Responsibilities

The Role:

To lead our Customer Service department, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our leaders identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and work as a team to meet our customer expectations.

Qualifications

Desirable qualifications and experience:

A strong customer focused background

Proven leadership skills

Coaching skills

Financial acumen

Knowledge of insurance principles desirable

Who are Solus and what can they do for you?

Solus is one of the largest body repair groups in the country, employing over 900 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years.

Up to £5,250.00 per annum in additional bonus

Our excellent benefits and rewards packages

Employer matched pension contributions up to 7.5% (service dependent)

Discounts on Aviva products and services

Savings and benefits schemes

Discounts and schemes for electric vehicle purchase for all employees

Holding several main manufacturer approvals - Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen

Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields

Links with Thatcham to get the best products and training here in the UK

We have a variety of locations, hours and working patterns to suit our customers, business, and you.

We interview every disabled applicant who meets the minimum criteria for the job.

Excited but not sure you tick every box? We are inclusive - we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you.

We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future.

What next?

Please apply online and our recruitment team will be in contact within 7 days