Customer Service Apprenticeship

  • Job Reference: OR219089
  • Date Posted: 14 October 2020
  • Recruiter: Openreach
  • Location: Cardiff
  • Salary: £16,422
  • Sector: Administration, Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Searching for a career? Earn while you learn. Gain a Level 3 qualification with Openreach and you’ll earn £24,000 + 10% bonus following your accreditation. We have the perfect role for you.

In this role you’ll be putting your customer’s front and center of what you do. Keeping the nation connected through the internet and making it easy for our engineers to deliver a great service.  

What will you be doing?

You will be working with teams across Openreach to plan and provide services to our customers and engineers. You’ll be working in our office providing an experience that will surprise and delight. Whether you’re talking to members of the public who are reporting a damaged telephone pole, owning a complex fibre order, or undertaking planning and design activities on Openreach’s network, you’ll amaze them with your brilliant and personable attitude. 


Why choose us?

You’ll receive 30 days annual leave (inc. bank holidays), free broadband, BT TV, access to a whole range of products and services that come with great discounts and automatic enrolment into our pension plan.


What skills are we looking for?

Unbeatable customer experiences is at the heart of our vision – we’re completely focused on serving the needs of our customers and maximising the value that we offer to them. And we need people who are dedicated to helping us achieve this.  All we need from you is that you are passionate about customer service.


We are we offering?

We offer a world class 18-24 month Apprenticeship training programme, great career opportunities and a competitive salary. A starting salary of £16,422. Increasing by £3000 per annum during the apprenticeship and then you’ll move to a minimum of £24,000 +10% bonus.


You will gain a level 3 qualification and have the opportunity to continuing training for one of our specialist roles with a higher salary.


When we get it right, we change people’s lives. Does this sound like the career for you?