Customer Service Apprentice - Toyota / Lexus. Entry-Level Kick Start

  • Apprenticeship Reference: 1165285021-2
  • Date Posted: 14 November 2023
  • Apprentice Employer:
  • Location: Bracknell, Berkshire
  • Apprentice Pay: £12,000 to £17,000
  • Bonus/Benefits: on your 2nd Year
  • Apprenticeship Sector: Transport & Logistics, Automotive, Driving, Social care
  • Apprenticeship Type: Permanent

About this Apprenticeship

Ready to launch your career with the largest car company in the world?

We are much more interested in finding people with the right attitude than a wide set of qualifications. If you are an individual who is ambitious, keen to learn, and dedicated, we want to hear from you!

Role info:

Customer Service Apprentice
£12,000 Raising to £17,000 on your 2nd Year (Or National Minimum Wage)

About us:

Jemca Car Group is one of the UKs largest Toyota and Lexus dealerships, employing over 500 employees across sites in Greater London and Thames Valley. Owned by Toyota Tsusho Corporation, a global brand made up of over 428 companies with particular expertise in the automotive sector, we are specialists in our field and are committed to ensuring our customers receive the best experience and service when they visit one of our retail centres.

We believe actions speak louder than words and we set ourselves apart by recruiting fantastic people with a passion for our industry and a desire for success. We pride ourselves in providing our employees with the tools they need to deliver excellence whether that is through our investment in state-of-the-art facilities and equipment or through our commitment to their personal and professional growth through our market leading development programmes.

If you're looking for a role with realistic career progression within a business that promotes positive change and development this is the role for you.

The Customer Service Apprentice role:

As a Customer Service Apprentice, you will deliver high quality products and services to the customers. Your customer interactions may cover a wide range of situations and can include face-to-face, telephone, post, email, text, and social media where you may be the first point of contact. Some of the tasks you might deal with are; meeting & greeting customers, supporting product and/ or service sales, problem solving, and after care services.

Your apprenticeship will last for twelve months, with an additional two months' end-point assessment (EPA). Throughout this, you will receive support from one of our expert skills coaches, who will provide teaching and learning activities, coaching, and mentoring, and one-to-one development sessions to guide you to the successful completion of your programme.

These activities are designed to help you display and demonstrate the KSBs required in your role, to encourage you to self-reflect on how you have applied your learning in the real world, to set targets and actions which support your continued development.

You will also gain level two qualifications in both English and maths (if you haven t achieved these already), during your journey, proving that you have the numeracy and literacy skills essential to your success at work.

About you:

+ Eligible to work in the UK
+ Flexible to work hours required to carry out the role effectively and travel
+ Candidates with full driving licences are preferred, though not essential
+ Basic IT skills and GCSEs in English and Maths are preferred, though not essential

Ready to join the largest car company in the world?

Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.

Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile.

We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.

Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.

Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you maybe contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR