Customer Service Apprentice - Level 2

  • Job Reference: BT43789
  • Date Posted: 28 July 2020
  • Recruiter: BT Apprenticeships
  • Location: Liverpool
  • Salary: On Application
  • Sector: Call Centre / Customer Service, I.T. & Communications
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Our Customer Service Practitioners deliver high quality products and services to the customers of our organisation. As an apprentice you’ll learn all about our products and services so you can help customers choose the packages that are right for them.

You’ll also find solutions for customers when things haven’t gone according to plan. You’ll learn to use your judgement and make the right calls for both customers and BT, and when you’ve made a promise to a customer, you’ll always stick to your word.

We want our team to be the very best it can be, so we’re looking for people who can build a personal connection with our customers. Whether that means filling pauses by chatting about sports teams or simply letting them know you understand their problem and you’ll do your very best to help. It makes a big difference to customers. So if you’re gifted in the art of conversation, you’ll fit right in.


Training & support


Throughout the course of your apprenticeship you’ll gain a wealth of invaluable experience. You’ll also be taught job specific skills such as how to relate to customers, time management, listening skills, how to keep calm under pressure and how to diffuse difficult conversations. You’ll also get to know our systems inside out, enabling you to use your initiative to solve queries and keep our customers happy.

Completion of this apprenticeship will make you eligible to join the Institute of Customer Service as an Individual member at Professional Level. Should you choose to progress on a Customer Service career path you may be eligible for further professional membership including management.


Entry requirements


No formal qualifications are required to join our Apprentice Customer Service Practitioner Level 2 programme, however a good level of literacy and numeracy would be a distinct advantage.