Our Customer Service Practitioners deliver high quality products and services to the customers of our organisation. As an apprentice you’ll learn all about our products and services so you can help customers choose the packages that are right for them.
You’ll also find solutions for customers when things haven’t gone according to plan. You’ll learn to use your judgement and make the right calls for both customers and BT, and when you’ve made a promise to a customer, you’ll always stick to your word.
We want our team to be the very best it can be, so we’re looking for people who can build a personal connection with our customers. Whether that means filling pauses by chatting about sports teams or simply letting them know you understand their problem and you’ll do your very best to help. It makes a big difference to customers. So if you’re gifted in the art of conversation, you’ll fit right in.