Apprentice - Deskside Support Engineer

  • Apprenticeship Reference: 667770461-2
  • Date Posted: 25 July 2022
  • Apprentice Employer: FDS
  • Location: Luton, Bedfordshire
  • Apprentice Pay: £10,200
  • Apprenticeship Sector: Cyber Security, Health and Safety, Information Technology, Project Management
  • Apprenticeship Type: Permanent

About this Apprenticeship

Apprentice - Deskside Support EngineerStarting salary: £10,200 - increases after 1 yearFDS has a number of exciting Apprentice opportunities within a number of our major accounts. Applicants will need to be located in either of these locations: Luton, Edinburgh, Yeovil, Aldermaston or Erskine.As part of our FDS apprentice programme you will be enrolled on an Infrastructure level three Apprentice programme with the option of moving to higher level qualifications.The FDS apprentice programme runs for a twenty-four-month period with a genuine opportunity to secure a permanent role within FDS or DXC upon its successful conclusion.Are you enthusiastic with a genuine passion in solving IT issues and empathetic to customer needs and requirements? Willing to learn and grow within FDS and our parent company DXC?The successful candidate will be someone who can blend first rate customer service skills with hands on IT support. Responsibilities will include providing end user workplace support through a mixture of remote tools, telephone assistance and deskside support. Take ownership and management of tickets, including responsibility for the resolution and timely functional escalation within contracted SLAs.The candidate must be willing to undergo security clearance prior to being accepted for the role.Hours of work are Monday to Friday between 08:00 - 18:00, 37.5 hrs per week (45 minutes for lunch).This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.Responsibilities and Essential Skills:- Ability to work well in a team- Demonstrate the ability to methodically work through issues- Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills- Comply with Company Procedures- Comply with Company Health & Safety Regulations- Always seen to be helpful when dealing with clients and within the team, and display professionalism and patience when offering advice and support- Be comfortable completing a certain amount of administration that includes updates in Service Now (Ticketing System)- There may be an occasional requirement to backfill/assist on other local sites- Support all levels of staff including VIPs on the account- Working knowledge of Microsoft Windows 10, Windows 11 and Microsoft Office 365- Punctual, reliable and conscientious- Confidentiality and trustworthy- Helpful and display professionalism- Demonstrate enthusiasm for your role and further development- Computer literate- Quick learner able to work on your own as well as part of a teamBenefits of completing the course:- Clear and defined career path- Mentoring and support from experienced people within the business- Opportunity to secure a permanent company position after successful completion of the two-year program- Year one will mainly consist of an intense training program which is structured. Over the rest of the period the training will be flexible- Access to a large library of courses and accreditations to help further your skills and development- Broad range of benefits available from Pension Scheme, Life insurance and health insuranceApply now via the apply button shown for consideration!By completing the application process you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed on our website.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.