Apprentice Customer Care Advisor

  • Job Reference: GS21890
  • Date Posted: 28 October 2020
  • Recruiter: Goldman Sachs
  • Location: Milton Keynes
  • Salary: On Application
  • Sector: Banking & Financial Services, Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Goldman Sach’s consumer business, Marcus by Goldman Sachs is a digital bank which was launched in the UK in September 2018.

We offer UK consumers leading savings products and services by combining the entrepreneurial spirit of a start up with more than 150 years of experience as one of the world’s leading global investment banks.

Our new Milton Keynes office was opened in July 2019 and we are looking for individuals to join us and make a valuable contribution to our growing Customer Care team.

© The Goldman Sachs Group, Inc., 2020.
All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

Main Description

We’re looking for apprentices to join our dynamic customer care team where you will provide guidance and support via the telephone to a wide variety of customers. We pride ourselves on the quality of our customer support and focus on ensuring we exceed our customer’s expectations at all times.

Main Description

  • Provide customers with product information, support with account opening and maintenance and answering general queries
  • Build rapport with customers to resolve issues and queries in a timely manner
  • Meet established customer service goals, including call quality, productivity and customer acquisition
  • Deliver outstanding service to customers
     

Employer Benefits 

  • Pension
  • Medical Insurance
  • Free on-site parking
  • Free tea and coffee

Additional Information: 

  • You will be working in a spacious open plan office
  • The working environment is friendly and professional where all employees are respectful to others at all times
  • We focus on cultivating and sustaining a diverse work environment and workforce, which is critical to meeting the unique needs of our diverse customer base and the communities in which we operate

Entry requirements

GCSE grade 5/C or above in Maths & English (or equivalent)

 

Skills Required

  • Good communication and listening skills
  • Attention to detail
  • Responsible
  • Flexible
  • Organisational skills
  • Good problem solving skills

Personal Qualities

  • Passion to deliver exceptional service to customers
  • Willingness to help others
  • Empathy and patience
  • Adaptable
  • Self-directed and driven with a positive friendly attitude
  • Good timekeeping
  • Ability to work in a team

Qualifications taken

Customer Service Practitioner Apprenticeship Standard