Apprentice Claims Handler

  • Apprenticeship Reference: 678776851-2
  • Date Posted: 5 August 2022
  • Apprentice Employer: Redde Northgate PLC
  • Location: Huddersfield, Yorkshire
  • Apprentice Pay: £14,000 to £17,500
  • Apprenticeship Sector: Banking and Financial, Project Management, Social care
  • Apprenticeship Type: Permanent

About this Apprenticeship

Location: Huddersfield

Salary: £17,599.00 Per Annum

Working week: Monday to Friday 08.30 - 17.00. Occasional shifts working 12pm-8pm, and Saturdays 9am-1pm) Total hours per week: 37.5

Expected duration: 18 Months

Possible start date: 5th September 2022

Apprenticeship level: Advanced Level 3 (A level)

What will the apprentice be doing?

The role of a Claims Handler is to continually ensure that all claims are progressing efficiently and managed through their lifecycle. You will gain an awareness of all aspects of the Motor Claim, and responsibilities may include:

  • First Notification of Loss - taking down details of the accident, with attention to detail and accuracy being key.
  • Repair Management - communicating with repairers and updating the client with the current position.
  • Claims Management - taking action to ensure the claim is continually progressing.
  • The loss recovery process - claiming back costs from the at-fault party.
  • Third-party claims - assisting non-fault drivers with the damage caused by our client.

You will gain an awareness of fraud, claims costs and reserves along with the importance of accuracy. You will need to have confident telephone skills with a strong focus on operational targets.

What training will the apprentice take and what qualification will the apprentice get at the end?

You will work towards:

  • Insurance Practitioner Level 3 Apprenticeship Standard
  • Certificate in Insurance (CII)

The programme will consist of the following:

Learning and development programme that includes the CertCII (typically IF1, IF4 & IF5)Develop the knowledge, skills and behaviours of successful Insurance PractitionersFree CII membership for non-members through the CII Aspire Apprenticeship ProgrammeIncludes the CII study books and exam entries.

What is the expected career progression after this apprenticeship?

This apprenticeship opportunity is only the start of your career! After successfully completing an FMG apprenticeship, you will continue to receive training and support with the prospect of growing your career with FMG. The sky is the limit for those who are dedicated, apply effort, have the right attitude and are willing to learn.

This is a fantastic opportunity to build a rewarding career within Claims. Joining as a claims handling apprentice you will be supported both internally and externally to develop into a professionally qualified Claims Handler along with obtaining professional qualifications via the CII with the Certificate in Insurance.

Requirements and prospects:

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Team working


GCSE or equivalent English (Grade C/4) EssentialGCSE or equivalent Maths (Grade C/4) Essential

About FMG:

FMG is one of the UK s only Incident Management and Roadside Services Specialists. FMG leads the way in the provision of high quality, outsourced claims management solutions to the insurance market. Operating in partnership with insurers, brokers, leasing providers and fleet customers, FMG offers a comprehensive range of insurance services including first notification of loss, third party claims services, loss recovery, total loss management and insurance broker services.

Be part of our future

To find out more about our great opportunities, apply today and a member of our team will be in touch!