1st Line IT Support Apprentice

  • Apprenticeship Reference: 1221538539-2
  • Date Posted: 30 January 2024
  • Apprentice Employer: Randstad Delivery
  • Location: Bromsgrove, Worcestershire
  • Apprentice Pay: £14,000
  • Apprenticeship Sector: Cyber Security, Information Technology, Social care
  • Apprenticeship Type: Permanent

About this Apprenticeship

Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team.

Job Title: 1st Line IT Support Apprentice
Pay: 14000 per annum
18 Month Apprenticeship with a view of a full-time permanent position upon completion
Hours: Monday - Friday 09:00am - 17:00pm

Location - Droitwich Spa

Training Provided :

Level 3 IT Support Pathway standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided.

Main Duties include:

  • Answering the phone and providing excellent customer service and care in a professional and effective manner
  • Providing remote support, advice and guidance to the customer
  • Fault diagnosis and diagnosis of security issues
  • Working with hardware
  • Software installation
  • PC builds, reconfiguration and re-builds including: account set-up, identifying and fixing issues
  • Application support in bespoke software

Qualifications and Key Skills:

  • Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable
  • Good communication skills
  • An interest/passion it IT/computing
  • Self-motivated, professional and enthusiastic

If you are interested in the role and believe this is something for you please click apply with CV below.


Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.